“The combination of practical application of method following closely upon the actual ‘classroom’ presentation of methods and purpose was well suited to our needs. This approach was keyed to simple analogies and symbolism which could be readily remembered and applied. The repetitive use of these glyphs, updated as the entire process was explained, added to the reinforcement. The benefit of this approach is the swiftness with which new concepts and procedures can be fruitfully applied to the task at hand.”
“The direct involvement of customers after a period of intense internal review was overwhelming(ly) successful. The criteria used to select these persons and the screening and review of product design and functionality which the customers were led through boiled myriad details and seemingly conflicting alternatives down to a clear product specification. The means by which the customers were drawn into this process was very effective and unpatronizing.”
“A camaraderie was developed within teams that was able to ‘marry’ the varied outlooks and levels of experience of everyone from ‘newbies to old timers.’ A team was formed of quite disparate elements which resulted in an effective group which became much larger than the sum of the individual skills of the players.”
“The quantitative nature of the whole process, which especially includes the evaluation matrix software, imparted a means of numerically and impartially examining a plethora of alternatives. This is a very strong feature of the whole process.”