“Sometimes we are so sure of ourselves that we know the best ways to run our business and we show a reluctance to accept an outsider’s opinions and ideas. It has been a real eye opening experience and I, for one, have been pleased with the progress we have shown. It has also been evident to our customers, on those occasions where we have shared the IGC process. They all have been very impressed”
“Perhaps we had developed some bad habits over the years and you helped to put that old philosophy behind us and move forward.”