“The past eighteen months of close association with you have resulted in major and beneficial alterations in our approach to product development and have begun a transformation of the basic culture of our company. These changes carry the signature of a successful conversion to meeting genuine customer needs in astute and credible terms.”
“Your on-the job training in the practical discovery and measurement of customer requirements gave our company a database to dwarf in value any results which normal market surveys could have generated. Your principles of cross-functional teams of customers meeting cross-functional teams from our company, together with a focused and productive agenda for such meeting, created value far beyond their costs. In an era of close scrutiny for design validation and other aspects of current Good Manufacturing Practice, ISO9000 compliance, etc., the traceability of design requirements to customers requirements attains a surprising stature.”
“I am most impressed with the innovative strength of your approach.”
“Your portfolio of tools is coherent, mature, potent in application, systematic, and practical for securing success throughout the organization, from concept development, through robust design implementation, profit planning, and on into manufacturing and service. I am grateful to have been taught by you, and thankful for your tremendous and beneficial effects on our company.”