Broad Market Excitement, Strategic Customer Relationships and Profitable Hypergrowth
Key Benefits
Who Should Participate
Develop unprecedented, profitable and strategic partnerships with all key with customers
Optimize customer portfolio for profitable hypergrowth
Leapfrog results from traditional approaches focusing on customer satisfaction, loyalty and partnerships
Create broad market excitement in a few months by engaging key customers
Create customer mind shifts and transformation by delivering “The Ultimate Customer Experience”
Exceed customers expectations. Continuously surprise the marketplace with phased delivery of high priority differentiations: “excitements” and “unexpected values”
Create business-wide enthusiasm in a few months
Set strategic direction by integrating customers’ input
Create a continuous flow of innovative ideas
Executive Leadership
Customer Intimacy teams
Key Themes
Lasting customer intimacy
“Strategically” customer driven
Continuous breakthrough innovations
Release of latent creativity
Cultural transformation
Accelerated learning
Hands-on implementation to ensure big results fast
Methodology
IGC will work hands-on with the Leadership and Ultimate Customer Intimacy teams to define and implement a customized program.
“The PR with one customer alone has more than paid for the entire program…the revenue and profitability should increase several fold.” Executive Vice President
United Technologies
“Your portfolio of tools is coherent, mature, potent in application, systematic, and practical for securing success throughout the organization…..” Senior Vice President
Siemens
“I must confess that I have progressed from some mild skepticism to becoming an unabashed enthusiast for the IGC process.“ Medical Director
Duke University
“We have the most excited team that I've seen in this business in a long, long time… (the) enthusiasm is infectious” Executive Vice President
Lockheed Martin
