“Past and present clients of IGC speak of their work with them as "outstanding" or "excellent". His method for developing design priorities is fundamental to having a clear strategy and plan for a major project. The positive internal results are driven by his method for integrating a strong customer focus into every stage of the project planning specification and execution process.”

“The process has provided countless benefits to our company and will continue to do so well into the future.”

“Because we focused on doing everything equally well, the product would reach the market late, cost too much, and performance would be marginal. IGC's process has resolved all of these problems.”

“All of this adds up to the highest value product delivered to our customers in the shortest time at the lowest cost.”

“Setting system design requirement target values for the "vital few" to "leap frog" the competition assures that Burdick will be an industry leader while setting the target values for the "non vital few" to lower cost will maximize the customer value to cost ratio.

The philosophy of identifying the "vital few" and concentrating efforts in that area can be utilized in all areas of "Task Prioritization" (i.e. daily planning, long range planning, etc.)”

“The combination of practical application of method following closely upon the actual ‘classroom’ presentation of methods and purpose was well suited to our needs. This approach was keyed to simple analogies and symbolism which could be readily remembered and applied. The repetitive use of these glyphs, updated as the entire process was explained, added to the reinforcement. The benefit of this approach is the swiftness with which new concepts and procedures can be fruitfully applied to the task at hand.”

“The direct involvement of customers after a period of intense internal review was overwhelming(ly) successful. The criteria used to select these persons and the screening and review of product design and functionality which the customers were led through boiled myriad details and seemingly conflicting alternatives down to a clear product specification. The means by which the customers were drawn into this process was very effective and unpatronizing.”

“A camaraderie was developed within teams that was able to ‘marry’ the varied outlooks and levels of experience of everyone from ‘newbies to old timers.’ A team was formed of quite disparate elements which resulted in an effective group which became much larger than the sum of the individual skills of the players.”

“The quantitative nature of the whole process, which especially includes the evaluation matrix software, imparted a means of numerically and impartially examining a plethora of alternatives. This is a very strong feature of the whole process.”

“As a designer in the sawmill industry, our ‘design process’ is based on what we ‘think’ the customer wants. This process is good if we only had one customer. However, each customer introduces different needs into our product, which then incorporates changes to an original design. These changes require excessive engineering time and may alter the original reliability and performance of the project.

The IGC process had a different approach. The Team focused more on the customer requirements of the product. …With the process, we eliminated any guessing or anticipating customer needs.”

"After 26 years of steady career growth and 14 patents, I was proud of my accomplishments which were principally achieved with my individual entrepreneurial drive.

My experience in your IGC process made me realize that even though I have progressed into management, I still had strong stereotype individualistic engineering characteristics. Your process focused on team efforts and simultaneously created team synergism while bringing out the best from each team member. I learned to widen my vision and recognize the greater power of team synergism. Thanks to your process, I have elevated my management skills.

You took all the variables in product development, organized them inside a scientific method and made the product development into a failure proof success."

"…The most amazing part to me was to see the response from leaders in our industry as they worked together to prioritize the customer requirements that we had developed. They enjoyed the experience and were very thankful to have been given the opportunity to help shape the design of the products we provide them."

"Our company has traditionally followed the same 'product development' method that is used exclusively in our industry. That is to copy the best machine of your competitor and make other improvements as your customers ask for them…. The gains that are made are quickly diminished by competitors who copy the design. The IGC process goal and end product is a product that leaves the competition so far behind and has planned improvements that keep the competition in a 'playing catch up' mode."

"…We all learned a lot from the process. Some of us learned how to be more open-minded and consider that there might be a better way than a design that has been in use for 40 years. Some of us had to learn to use past experience with our new ideas so that we did not repeat past mistakes.

We all had to grow in some area if not several, and your guidance and the IGC process encouraged and helped that growth."

"It was a pleasure working with you and I think all the team members had fun, learned a lot and all feel that they contributed much despite their diverse occupational backgrounds."

"You have produced an incredible awakening at CSMI during the past year. We are no longer satisfied merely competing for business through traditional methods and attempting to serve an expansive weakly defined market. Through your revolutionary techniques, we now execute product development and improvement through a systematic and precise customer-focused effort. You have infused our cross-functional teams with energy and provided a strategy to accurately benchmark and consistently leapfrog our competition."

"The IGC Process is one of a very few programs I have participated in that actually facilitates results versus simply stating theories or suggesting processes.

As Parts Sales Manager for my prior employer, Consolidated Sawmill Machinery International, Inc., I was involved first hand with the market driven segment of …(the) process. I believe the process of developing Customer Requirements, Excitements, and Unexpected Value as well as Competitive Assessment is the beacon to not only successful new product development but also to the establishment of a positive and proactive corporate culture. The Customer Sessions were the most valuable exercises I have ever experienced in terms of surveys or other information gathering processes. IGC's ability to facilitate these sessions in terms of the customers understanding of the process brought inclusion and partnership to our customer base which had been unattainable prior to these sessions.

The implementation of the cross-functional team has great value in the development process as well as providing a vehicle for the re-engineering of the established business procedures. …I am convinced that the IGC methodology is truly a formula for success."

“I certainly believe that IGC's valuable approach to product planning can be usefully applied to a wide variety of projects. We will use the information and documents which were generated through the process for many years to come.”

“You obviously established a very creative environment for product planning with a ‘vision.’ I would like to introduce your service to our activities in Europe.”

"For the past 10 months it has been my pleasure to have participated in what I consider to be a unique and extremely effective process of management planning and development"

"…IGC, Inc. has my strongest endorsement for the job they have been doing with [us]."

“As head of software development, I realize that providing highly reliable, customer focused, and shorter time to market software is a major challenge for companies worldwide. Our software development will benefit from the focus and detailed specifications that are needed for software development and that are being generated through your involved and hands-on approach. I see that the software engineers are enthusiastic about your process, and are becoming real team players, willing to compromise and at the same time come up with creative solutions."

“The IGC team approach allows each functional group within an organization to come together with a common goal. Engineers become better businessmen and marketers become better engineers. Each member of the team gains a better appreciation for each other, but especially gains a better understanding of true customer value.”

"Very few purveyors of TQM even discuss how to address business strategy. I am firmly convinced that the IGC approach has supplied the missing links in the chain of customer focus to business strategy to project planning needed for us to obtain and maintain a competitive advantage. I recommend the IGC process to any company, large or small, that is aware of the need to change to meet the realities of global competition in the 1990's."

"The past eighteen months of close association with you have resulted in major and beneficial alterations in our approach to product development and have begun a transformation of the basic culture of our company. These changes carry the signature of a successful conversion to meeting genuine customer needs in astute and credible terms."

"Your on-the job training in the practical discovery and measurement of customer requirements gave our company a database to dwarf in value any results which normal market surveys could have generated. Your principles of cross-functional teams of customers meeting cross-functional teams from our company, together with a focused and productive agenda for such meeting, created value far beyond their costs. In an era of close scrutiny for design validation and other aspects of current Good Manufacturing Practice, ISO9000 compliance, etc., the traceability of design requirements to customers requirements attains a surprising stature."

"I am most impressed with the innovative strength of your approach."

"Your portfolio of tools is coherent, mature, potent in application, systematic, and practical for securing success throughout the organization, from concept development, through robust design implementation, profit planning, and on into manufacturing and service. I am grateful to have been taught by you, and thankful for your tremendous and beneficial effects on our company."

"This learning experience has helped us set a more productive course for our future and prepared the stage for many exciting opportunities." "Teams following your 'team rules' now work synergistically, rather than acting as committees. The cross functional Core Team you set up to lead the project, immediately began to break down the old walls between departments, resulting in a much more open communication between functions.

Now that our system design requirements are prioritized and our efforts are focused on the "Vital Few", we have a great opportunity to leap frog the competition in the most important areas.

Not only are the market requirements clearer, the concept development process has sparked a lot of creativity. We have realized breakthrough ideas that would not have been generated if not for your process."

"Now many months later, we, the ip500 team, are enthusiastically using the tools and process steps that bring us closer towards introducing our breakthrough product family."

"It has been one of the most educational and rewarding experiences I have had."

"It is interesting now, for myself and many of the team members, to realize some of the power and dynamics of the process first hand. The process has taught me how to manage the profitability of the project and business within a product development environment."

"With the teams working from the customer requirements perspective, rather than just from our functional perspectives as before, we have been able to imbed greater customer value in our products."

"The approach for both Product and Product Support development have enabled me to appreciate our customers true requirements and ultimately our mission clearer."

"I'm not exaggerating when I say that you 'turned the light on in a dark room.' You demonstrated to us not only how effective and integrated your process is, but also how robust and fitting it is for more complex products like ours. We are very close to achieving significant results within our new product family."

"What impressed me most are the strong linkages between different development tools resulting in a very integrated system - from initial market assessment and concept development all the way to design implementation and sales and distribution planning."

"Public relations with one customer alone has more than paid for the entire program"

"Sometimes we are so sure of ourselves that we know the best ways to run our business and we show a reluctance to accept an outsider's opinions and ideas. It has been a real eye opening experience and I, for one, have been pleased with the progress we have shown. It has also been evident to our customers, on those occasions where we have shared the IGC process. They all have been very impressed"

"Perhaps we had developed some bad habits over the years and you helped to put that old philosophy behind us and move forward."

"Guided by you, we have been able to embrace the changes required to truly develop a new product family that will not only leapfrog the competition, but move Taylor to a new level of exceeding customer expectations"

"Your methods, insight, teamwork and the practices you teach can and will be used for future projects. IGC drives the necessary changes a business should embrace to remain competitive and successful."

“In our quest for a plan, we examined Taguchi, Deming, TQM, QFD, Competitive Strategies of Michael Porter, and many other popular management techniques designed to move the American Industry into a globally competitive position. Unfortunately no single management technique could solve our current problems and prepare us for the future. IGC approach integrates many of the principles taught by the Quality and Strategic Management and Product Development philosophies. IGC brings these principles into practical everyday action. This is exactly what we needed, a set of tools which we could use to change our company.”

“With the IGC approach we have defined a strategy to regain market share in our core business. In addition to addressing the needs of our core business, IGC helped us find additional market opportunities which will help us grow our company. The experience with IGC has been exhilarating.”

“As a Total Quality Management Facilitator, I had worked with a number of consultants and consulting organizations, all of which addressed some elements of quality and customer satisfaction. Unfortunately, much of what they offered was a disjointed collection of tools and techniques that when put together was neither coherent nor complete.”

“I must admit that your Process is the best organized, systematic, and complete product development process I have seen. The IGC process has pulled together the entire product development cycle in such a way the value to customer is maximized while the cost to the business is minimized.”